Premier Covid Care
In these challenging times, our priority is always to ensure the well-being of our customers and staff. We want to reassure you, that we are working to follow government advice and maintain the safety of our customers and colleagues, at all times.
We hope that you will find the information below, useful.
New and used car sales
Our sales department is fully operational, but in accordance with Welsh Government legislation, we are unable to open our showroom.
Our team are available, from 8am until 10pm, seven days a week, to answer your questions, by Live Chat, phone and email.
We can send you a video walkaround, of any car and speak with you on Zoom, WhatsApp, or Facebook Messenger.
Service, MOT, Maintenance & Repair
Our Service and Parts departments, will remain open, as maintaining your vehicle is essential. This means, that we will continue to provide MOT’s/Service and repairs, in accordance with Welsh Government guidelines.
If you have any further queries, please contact us.
Social distancing measures in place
To help you plan your visit, see the social distancing measures that we have in place.
The opening hours for Service and Parts, can be found at the foot of this page.
Our sales team are currrently working from home, but we are available to Live Chat online, 7 days a week.
Contacting Toyota Financial Services
We are aware that many of you may have financial concerns and questions you may wish to discuss with us. A payment deferral may be available if you are experiencing temporary financial difficulties as a result of the COVID-19 situation. You may wish to share details of your circumstances with us digitally, please complete our short self-service questionnaire here.
Payment deferrals might not be the best option for everyone and if you believe your financial difficulties will be over a longer term, please contact Toyota Financial Services so we can work with you to assess your individual circumstances and tailor a solution for the future. Please contact Toyota Financial Services on 0370 243 0804 - option 3, or by email email@example.com.
Toyota Financial Services are dealing with a high number of customer calls at the moment so please bear with us and we will try to respond to you within 7 days.
If you are a Toyota Roadside Assistance member, please call the number below for assistance:
0800 246 824 or 01737 500 021.
Toyota Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £7 per month. To renew your vehicle’s cover please visit http://www.toyota.co.uk/roadside or contact our membership team on 0344 701 6201.
Toyota Roadside Assistance for key workers
From 3rd April 2020, Toyota extended the full benefits of roadside assistance cover to all key workers who own a Toyota. Working in partnership with the AA, we are providing the cover regardless of whether you have previously had Toyota Roadside Assistance membership.
The free cover is being introduced as an open-ended benefit, available until further notice, for all Toyota vehicles, of any age.
Further details of the comprehensive cover available under the Toyota roadside assistance programme, including terms and conditions, can be found here: http://www.toyota.co.uk/roadside
How to obtain assistance
If assistance is required, the vehicle driver should call the Toyota Roadside Assistance Team on 0800 246824