Distance Selling at Premier Toyota
What is Distance Selling?
Distance Selling occurs when you buy a new or used car from us, using communication at a distance (not in person) for example online, email, phone or video conference.
Confirming the contract
You will receive confirmation of the contract or a copy of the signed contract.
This can be provided in writing or by email and will be supplied no later than when the vehicle is delivered to you.
FREQUENTLY ASKED QUESTIONS
What if I change my mind?
You have the right to change your mind, and cancel your contract with us, from when the contract is agreed with you until 14 days after the day that the vehicle is delivered to you (or the person that you ask us to deliver the vehicle to) You do not have to give us any reason for changing your mind.
These periods do not apply if you are complaining that the vehicle is not of satisfactory quality or you are exercising your rights under the Consumer Rights Act 2015.
How do I cancel?
You can use any of the following options to cancel the contract:
• You can use our standard cancellation form
• You can use any clear statement to inform us
• You can cancel online
If you use an online cancellation option, we will acknowledge your cancellation using a durable medium (letter or email)
You have until the end of your cancellation period (see above) in which you can change your mind — the requirement is that you sent the notification within that cancellation period, not when we have received it.
Will I get my money back if I cancel?
You will be put back to the position you were in before the sale — essentially, you get your money back and we have the vehicle back.
Will there be any deductions?
We will issue a full refund, which includes the initial delivery charges, and we cannot make a charge for cancellation. We will refund you without delay and certainly within 14 days of receiving the vehicle back.
We will refund you using the same payment method as you used to make the original purchase, unless we both come to an alternative agreement for a different method.
The only time we will make a deduction from your refund would be to reflect unreasonable handling of the vehicle which has diminished its value. We may set a maximum mileage figure, to reflect what would be reasonable for a test drive and then charge an excess mileage for exceeding this.
Will you collect the car, or do I have to return it to you?
If you choose to cancel, there are a couple of options for return of the vehicle:
• We may collect it — if so, we will charge you for the direct costs of doing so. We will not use this as a barrier to cancellation and will be happy to justify whatever charge we make.
• We may require you to return the vehicle at your cost, which you must do within 14 days of cancelling. We will specify the address we want the vehicle to be returned to.
What about any finance agreements?
If you have taken out a credit agreement to finance the purchase of the vehicle through us, or you have purchased an extended warranty from us, those contracts will automatically come to an end upon cancellation. We will inform those other parties so that they can manage the cancellation of their contract, in line with the requirements of the Regulations.
What if my car doesn’t arrive when we agreed?
Unless we have agreed a specific date, we must deliver the vehicle without undue delay and Consumer Contracts Regulations Guide 6 states certainly no later than 30 days.
If we do not deliver within the agreed time, you may be able to cancel your contract, if we knew that delivery within the agreed time was essential, otherwise you could set us a new time period and cancel if we do not meet that. You may also be able to claim other costs resulting from our failure to deliver on time.
What if the car is damaged during delivery?
If we are delivering the vehicle ourselves, or are employing someone to do this for us, the vehicle remains at our risk until it comes into your physical possession (or to the person that you have asked you to deliver it to.) If the vehicle is delivered to the wrong address, or damaged in transit, that is our problem to resolve.
If you are arranging your own collection, the risk passes to you, when you (or your representative) collect the vehicle from us.
If you have any questions, or are uncertain about any aspect of distance selling, we recommend that ask to speak with one of our Sales Managers to discuss your concerns.